Digital TV Billing
Platform Modernization
SUMMARY
Second largest mobile network operator in the world partnered with Exusia to modernize an aging Digital TV billing and charging solution for increased operational efficiency & flexibility, while providing innovative features to drive future market growth.
Problem Statement
- Legacy application written in outdated technology struggled to meet performance SLAs
- Inflexible architecture, design & user features resulted in customer dissatisfaction and reduced loyalty
- High costs associated to platform maintenance, feature development & enterprise reporting
Exusia Solution
- Stand-up a unified, scalable, real-time framework to support existing and future billing operations
- Consolidate data artifacts and migrate historical data into a centralized storage layer
- Automate processes for customer segmentation and credit rule structuring thru deployment of a dynamic business rules engine
- Implement a high-throughput engine to support bulk barring/unbarring of customer accounts
- Introduce real-time reconciliation and self-healing functionality across systems
Business Outcome
- Significantly improved speed of operation and achieved SLA compliance, most notably during extreme network loads associated with international sporting events
- Realized significant cost savings and drastically reduced revenue leakage thru streamlined data processing
- Improved data consistency, significantly contributing to enhanced reporting and predictive analytics capabilities
